With our 3G roaming services, customers enjoy seamless voice and high speed data connectivity on our roaming partner’s network.
QCell has over 200 roaming partners in about 150 countries, the list is still growing.
As a Prepaid or Post-paid customers, you are required to activate roaming on your Sim card before you can roam. The cost of making and receiving voice calls or sending SMS while roaming abroad depends on the country you are visiting.
It is important to confirm that QCell has a Roaming partner in your intended roaming destination. To reach QCell Customer Care dial the long or short code, +220 3333 222 or 111 *Calling Customer Care while roaming is not free, it attracts applicable roaming rates.*
How to make and receive voice calls while abroad
To call back home from a roaming destination, dial the international prefix you are trying to reach (+) or (00) followed by the country code. For instance if you want to make a call back to Gambia you dial +220 3333222. If you are Roaming in Senegal and need to make a call in Senegal, you dial as +221 xxxxxxxx.
A caller from Gambia can dial your QCell number (3xxxxxx) to reach you or send you an SMS while you are roaming abroad.
If you are roaming abroad and another caller also roaming in another country needs to call you, the international dialling format must be used when calling or sending an SMS. For instance +220 3xxxxx
Data and 3G Roaming
Data and 3G roaming enable you to use data on your mobile device while roaming. The data roaming service is available to all Post-paid subscribers on QCell network provided we have a data roaming agreement with the visited network
While roaming abroad, you will be charged data roaming rates for the data you download. Note that you are connected to our roaming partner’s network, therefore you will pay roaming data charges just like roaming voice call charges.
To avoid incurring unexpected high data charges when roaming abroad, TURN OFF DATA ROAMING on your smartphones IF NOT IN USE.
For a list of QCell International Roaming partners, click here.